SmallBizGenius Analysis
Lane Bryant receives mixed reviews, with many customers reporting issues with order fulfillment, returns, and customer service. While some praise the quality and fit of certain items, particularly bras, the overall sentiment is negative due to inconsistencies and policy issues.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping & Delivery
3.0/10Many reviewers report significant delays in shipping, with orders taking weeks to arrive or never arriving at all. Some customers also mention receiving incorrect items or incomplete orders, leading to frustration and the need for customer service intervention.
25 reviews mention thisCustomer Service
2.5/10A significant number of reviewers express dissatisfaction with Lane Bryant's customer service, describing representatives as unhelpful, rude, and unable to resolve issues effectively. Common complaints include being hung up on, receiving conflicting information, and difficulty canceling orders.
28 reviews mention thisReturns & Refunds
2.0/10Many customers report problems with Lane Bryant's return policy, including high return shipping fees, deductions from refunds, and difficulty obtaining full refunds for defective or incorrectly sized items. Some reviewers also mention being offered store credit instead of a full refund.
22 reviews mention thisProduct Quality & Sizing
5.0/10Reviews on product quality and sizing are mixed, with some customers praising the fit and durability of certain items, particularly Cacique bras. However, others report issues with inconsistent sizing, poor quality materials, and items falling apart after only a few wears.
20 reviews mention thisPromotions & Discounts
3.5/10Several reviewers complain about difficulties using promotional codes and discounts, with some alleging deceptive trade practices. Customers report being unable to apply coupons due to various restrictions or technical issues, leading to frustration and a sense of being misled.
10 reviews mention thisBra Quality (Cacique)
8.0/10A recurring positive theme is the quality and fit of Cacique bras, with many customers stating they are the only bras they will buy. Reviewers praise the support, style options, and accommodation of various sizes.
8 reviews mention thisPros & Cons
What Customers Love
"I absolutely love the Cacique brand, only bras I will buy anymore! They accommodate all sizes and styles and the support is amazing!"
"Love the Sales and Cacique: I absolutely love the Cacique brand...Only down side is that I have to purchase during sales as they are incredibly expensive. But they are always having great sales, just a matter of watching for them!"
"Marjorie Johnson caught me off guard, Marjorie went above and beyond, and then said take your time."
"Lane Bryant, you are truly a winner for years and years I have been looking for for brief panties that cover me and that have the material I like and I could not find them...I’m writing you to thank you thank you from the bottom of my heart for making full brief panties that cover me."
"I personally love Lane Bryant...I love their pajama sets as they are so comfy!"
Common Complaints
"Their srvce is complete garbage in regards to their orders & receiving them on time."
"I’m extremely disappointed with Catherine’s customer service...the customer service representative I initially spoke with was also incredibly rude and dismissive."
"BUYER BEWARE!! HORRIBLE return policy. Customer service absolutely not willing to work with you...The only way to receive my full refund (Minus what I originally paid for shipping) was to get an e gift card for THEIR store."
"I ordered a size 12 but they sent me another size...The pants say Final Sale. I'll never buy anything from this store again, online or in person."
"Shady business practices. Buy 1 get one 1/2 price...Because they take the 1/2 price off the cheapest items."
Common Questions About Lane Bryant
Answers derived from customer review patterns
Is Lane Bryant legit and trustworthy?
While Lane Bryant is a real company selling plus-size clothing, many customers report negative experiences. Reviews frequently mention issues with shipping delays, incorrect orders, and difficulties with returns and refunds. Some customers also allege deceptive business practices related to promotions and discounts. While some customers have positive experiences, the high volume of negative feedback suggests caution when ordering from Lane Bryant, especially for small business needs where reliability is crucial.
Based on 45 reviewsDoes Lane Bryant have good customer service?
Based on the reviews, Lane Bryant's customer service is a significant area of concern. Many customers describe interactions with customer service representatives as unhelpful, rude, and ineffective. Common complaints include being hung up on, receiving conflicting information, and being unable to resolve issues related to orders, returns, or refunds. While a few reviewers mention positive experiences with in-store staff, the overall sentiment regarding customer service is overwhelmingly negative.
Based on 28 reviewsIs Lane Bryant worth it for small business?
Given the reported inconsistencies in product quality, shipping, and customer service, Lane Bryant may not be the most reliable option for small businesses. The risk of delayed orders, incorrect sizing, and difficult returns could create significant challenges for businesses needing consistent and dependable apparel solutions. While some may find value in specific items like Cacique bras, the overall negative sentiment suggests exploring alternative vendors with more reliable service and quality control.
Based on 15 reviewsWhat is Lane Bryant's return policy like?
Lane Bryant's return policy is a frequent source of frustration for customers. Many reviewers report high return shipping fees, which are often deducted from the refund amount. Some customers also mention being offered store credit instead of a full refund, and difficulty obtaining refunds for items marked as 'final sale,' even when the wrong size was shipped. The combination of fees and restrictions makes the return process cumbersome and costly for many customers.
Based on 22 reviewsWhy are Lane Bryant's sizes so inconsistent?
Several reviewers mention that Lane Bryant's sizing can be inconsistent, with the same size varying significantly between different items or even within the same product line. This makes it difficult for customers to order online with confidence, as they may receive items that are either too large or too small despite ordering their usual size. This inconsistency contributes to the high volume of returns and dissatisfaction among customers.
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